When placing an order please read all shipping information, Orders will be filled in order of payment received. We’re a small breeding farm not a high production hatchery. We keep our breeding flocks small to ensure high quality poultry. The hatching and shipping process cannot be rushed. We will text you or call you the day your chicks or pullets ship out and give you a tracking number at that time. All chicks and started pullets are shipped Priority Mail Express, this is the fastest we can ship.  Shipping normally takes 24 to 30 hours. Even though your shipping label guarantees a live delivery, the postal service does not make that guarantee for live animals. We will at no time refund your shipping charge.

We guarantee live delivery to your home.

If any chicks or pullets arrive at your home DOA, we will either refund the price of the bird or replace the bird. WE will decide what is the best action to take.

The following conditions and exclusions apply:

As soon as they arrive home, get your chicks settled into the brooder. If any chicks are dead, take photos of those chicks while they’re still in the box and email them to me immediately If any more chicks die over a 12-hour period, take photos of them in your box and email me the photos.

If we do not have proof of death we will not accept insurance claims.

We will not issue refunds in the following circumstances:

If we are not notified of losses within 12 hours after the birds are received.

WE RESERVE THE RIGHT TO CHOOSE BETWEEN REPLACING THE BIRDS OR REFUNDING THE COST OF THE BIRDS.

Order Cancellation:

Once a customer has placed an order with our farm, more often than not, I have spent several days or hours communicating by email or by phone with a customer. If you decide to cancel your order once payment has been made you will be charged a 20% cancellation fee.

Fertile Eggs Orders:

We make no guarantees on fertile eggs.  Once the eggs leave the farm the hatching and incubation process is out of our hands.  We will not refund money due to poor hatch rate or no hatch.  Eggs are a risk, if you place an egg order you accept responsibility.

If your eggs show up damaged take a photo and let us know immediately.